WE ENSURE YOUR OPERATIONS ARE AVAILABLE AT ALL TIMES.
We ensure the continuity of our clients’ operations by adapting to the specific needs that organizations require. Our highly trained staff collaborates remotely from various locations, keeping services available on a 24/7 basis.
XalDigital is a trusted partner specializing in Next-Gen Managed Services:We have extensive experience in Planning and Design, Construction and Migration, Execution, Operation, and Optimization of cloud services.
We deliver sustained value to your operations, even in unforeseen circumstances.
We improve management across all areas of your company.
We have an expert team to carry out all activities of the required service.
We reduce recovery time in the face of events that affect normal operations.
We work to minimize any impact on your operations.
We offer efficient solutions that minimize costs associated with recovery.
We facilitate the management and support of your cloud services, ensuring a smooth and efficient operation. We empower your digital capabilities by making the most of cloud infrastructure, we simplify the path to the cloud with agile provisioning services, from planning to implementation, we make the adoption of cloud services a smooth process for your organization.
We support our clients with recommendations aligned with AWS best practices, proposing alternatives and solutions to generate value for their business.
We integrate our Development and Operations teams to ensure the implementation of Continuous Integration—continuous Delivery (CI/CD) and a DevOps culture, along with DevOps practices and tools.
We accompany our clients throughout the entire migration cycle, from the Assessment, Mobilization, Migration, and Modernization phases, collaborating directly in fine-tuning their cloud services.
We integrate our specialists to collaborate, address, and resolve any networking and communications needs. We maintain a close relationship with our clients to advise and configure a network that meets their requirements.
We propose and implement backup plans and policies tailored to your business needs, in accordance with the periods or timeframes required by the organization. This allows you to recover information with the most appropriate characteristics.
We define an architecture design that enables your DRP (Disaster Recovery Plan) and Failback for cloud and on-premises services and, if necessary, provide support during your replication tests.
Our support center is responsible for receiving service-related requests (Requirements, Incidents), prioritizing them, and channeling them to the appropriate area.
We optimize the digital environment with continuous and proactive monitoring, ensuring the stability and performance of services at all times. We keep operations under control for a smooth experience.
We maintain services with the necessary security, implementing the most appropriate and essential components to minimize any risk and responding to incidents in a coordinated manner to improve our response to them.
We boost your business intelligence by managing and supporting your Business Intelligence solutions. We transform data into meaningful insights to guide strategic decisions.
We take control of your operational processes from the beginning to the end of your executions, offering complete and efficient support. Our end-to-end approach guarantees continuity and efficiency at every stage of the operation.
We apply the operational and cultural framework that unifies finance, technology, and business to foster joint responsibility. FinOps allows us to manage, optimize, and plan costs as cloud usage increases and scales, helping to find the balance between agility and economic control.
We take responsibility for the account by providing our clients appropriate support for managing their AWS account through the (SPP) program. We ensure proper management and smooth transition, offering the possibility of hands-on support and local billing.
We offer Managed Services backed by solid levels of attention and guaranteed solution times, ensuring efficient and reliable support.
| Impacto | Disponibilidad de Soporte | Tiempo de Atención de Tickets | Tiempo de Resolución | |
|---|---|---|---|---|
| Incidentes | Requerimientos | |||
| P1 (Crítica) | Nuestro equipo de soporte brinda 24x7 vía correo electrónico o vía nuestra herramienta de ITSM. | <= 30 Min | <= 2 hrs. | N/A |
| P2 (Alta) | <= 30 Min | <= 6 hrs | <= 6h | |
| P3 (Media) | <= 30 Min | <= 12 hrs | <= 12h | |
| P4 (Baja) | <= 30 Min | <= 24 hrs | <= 24h | |
*Final SLAs are established individually with each client according to their needs and may vary.
