Grupo Brisas, owner of Hotel San Jeronimo and Hotel de Monterrey, had a clear vision: to take the guest experience to the next level. It was not about solving an urgent problem, but anticipating the future of hospitality. They wanted their rooms to be more than just a place to sleep; they wanted to create an intelligent, comfortable and futuristic environment where guests could control their surroundings in the most natural way possible: with their voice.
The question was: how to make a hotel room respond to the guest’s needs in an intuitive and modern way?
At XalDigital we took on this challenge with enthusiasm. We developed a completely customized Alexa skill that transformed Grupo Brisas’ rooms into true intelligent spaces.
Guests can now control virtually everything in their room simply by talking:
Lights in different areas: shower, mirror, dining room, terrace, bedroom and bathroom
Natural commands such as “Turn off the bathroom light” or “Turn on the main light”.
Full TV control: power on, power off, channel change and volume adjustment
Commands such as “Switch to ESPN channel” or “Turn up volume to 20”.
Total control of air conditioning
Temperature settings with commands such as “Change temperature to 22 degrees”.
What makes this implementation special is how natural the interaction feels. Alexa not only executes commands, but has contextual conversations with guests:
“At what temperature would you like to set the air conditioning?”
“Which channel do you wish to tune in?”
“At what amount do you wish to turn the volume up or down?”
This functionality was achieved through the development of multiple custom intents and a slotting system that allows for flexible and natural commands, making every interaction feel like a fluid conversation.
Today, Grupo Brisas guests enjoy an experience that leaves them amazed from the moment they enter their room. By simply using their voice, they can create the perfect environment for relaxation, work or entertainment.
This implementation not only improved customer satisfaction, but also positioned Grupo Brisas as an innovator in the Mexican hotel sector, offering an experience that combines state-of-the-art technology with the warmth of traditional service.
The result?
A hotel experience that guests never forget and that turns every stay into something special.
AWS Lambda
Amazon Alexa Skills Kit (ASK).
Amazon S3
Amazon CloudWatch
AWS IAM
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